This Refund Policy governs all payment transactions between Market Rocket LLC and its clients. By submitting payment to Market Rocket LLC through any channel, Client acknowledges having read, understood, and agreed to this Policy in its current published form. Client is responsible for reviewing the current version of this Policy at any time during which Client has an active or pending engagement with Market Rocket LLC.
This Policy applies to all fees, payments, and retainers collected by Market Rocket LLC ("Market Rocket," "we," "us") from any individual or business entity ("Client") in connection with Market Rocket's Revenue Infrastructure installation services, consulting engagements, and any related products or services.
The version of this Policy published at market-rocket.com at the time of any refund request, dispute, or chargeback is the governing version. Client assumes the responsibility of reviewing this Policy periodically. Continued engagement with Market Rocket — including but not limited to remaining under an active service agreement, retaining reserved capacity, or maintaining access to deliverables — constitutes Client's ongoing acceptance of the then-current Policy.
Ignorance of updates to this Policy does not constitute grounds for exception, waiver, or entitlement to terms no longer in effect.
Client may cancel any engagement and receive a full refund of all amounts paid — including any Retainer — for any reason, without condition, within seventy-two (72) hours of the First Payment Date.
To exercise this right, Client must submit explicit written cancellation notice through an Established Channel within the 72-hour window. The notice must state Client's clear and unambiguous intent to cancel and request a refund.
The following do not constitute valid cancellation notice under this Policy and will not trigger a refund obligation:
Market Rocket will process valid 72-hour cancellation refunds within ten (10) business days of confirming receipt of proper written notice. Refunds are returned to the original payment method.
After the 72-Hour Window closes, all payments are non-refundable except at the sole and exclusive discretion of Market Rocket LLC.
Market Rocket may, at its discretion, elect to issue a full or partial refund in circumstances where Market Rocket determines it is unable to deliver the scope of services discussed on the Recorded Consultation Call and is unable to reach a mutually acceptable revision that still addresses Client's stated objectives. This determination is typically made during or immediately following the Scope Call.
The exercise of this discretion in any individual case does not create precedent, obligation, or entitlement for any other Client or any future situation. Market Rocket's decision regarding post-window refund requests is final.
Post-window refund requests submitted through channels other than the Established Channels, or submitted without explicit statement of the factual basis for the request, will not be considered.
A Retainer is a payment made to reserve Market Rocket's capacity and lock a quoted price for a defined period. By submitting a Retainer payment, Client acknowledges and agrees to the following:
No refund of any amount will be issued where Client's own failure to perform materially contributes to delays, inability to complete the build, or project abandonment. Client non-performance includes but is not limited to:
Market Rocket will document all client-side delays in writing as they occur. Such documentation may be submitted as evidence in any dispute, chargeback proceeding, or legal action.
The following table summarizes refund eligibility across common scenarios. This table does not override the full terms of this Policy and is provided for reference only.
| Scenario | Eligibility |
|---|---|
| Cancellation within 72 hours of First Payment Date via written notice through Established Channel | Full Refund |
| Cancellation of Retainer within 72 hours via written notice through Established Channel | Full Refund |
| Market Rocket determines at Scope Call it cannot fulfill the recorded scope and no acceptable revision is possible | Market Rocket Discretion |
| Cancellation after 72-hour window for any reason — change of mind, budget, cold feet, dissatisfaction with communications | Not Eligible |
| Retainer payment — cancellation after 72-hour window for any reason | Not Eligible |
| Client fails to provide access, attend calls, or respond — build stalls or cannot be completed | Not Eligible |
| Client dissatisfied with outcome of a completed and delivered build | Not Eligible |
| Client disputes scope post-delivery that was discussed on the Recorded Consultation Call | Not Eligible |
| Client initiates chargeback without prior written refund request through Established Channels | Not Eligible — See Section 8 |
| Third-party software costs (CRM, hosting, ad spend, etc.) paid directly to platforms | Not Eligible — Market Rocket has no authority over third-party billing |
Market Rocket processes payments through Stripe, PayPal, Affirm, Klarna, and Link (Stripe's accelerated checkout). Each processor operates under its own dispute and chargeback procedures. Client agrees that initiating a payment dispute or chargeback through any of these processors does not constitute a refund request under this Policy and does not entitle Client to a refund where one would not otherwise be available under the terms of this Policy.
Client is required to submit a written refund request through an Established Channel before initiating any payment processor dispute or chargeback. Failure to do so will be treated as evidence of bad faith in any dispute proceeding.
In response to any chargeback or payment dispute, Market Rocket will submit to the relevant processor all documentation in its possession supporting the validity of the charge. This documentation may include, without limitation:
Market Rocket reserves the right to pursue recovery of chargeback fees, processor penalties, and reasonable costs incurred in defending a dispute determined to be filed without valid basis under this Policy. A chargeback filed outside the terms of this Policy and not upheld by the processor may be treated as a breach of the service agreement between the parties.
All refund requests must be submitted in writing through one of the following Established Channels:
The refund request must include: (a) Client's full legal name and business name; (b) the date of first payment; (c) the amount paid; (d) an explicit statement that Client is requesting a refund; and (e) if outside the 72-Hour Window, a factual description of the basis for the request.
Requests that do not meet these requirements will not be considered formally submitted and will not initiate any refund review or processing timeline obligations on Market Rocket's part.
Approved refunds will be returned to the original payment method used at the time of purchase. Market Rocket does not issue refunds by alternative method except where the original payment method is no longer operable, in which case Market Rocket will determine an appropriate alternative at its discretion.
Approved refunds will be processed within ten (10) business days of Market Rocket's written confirmation of approval. Processing time by the payment processor or financial institution is outside Market Rocket's control and may add additional time to the receipt of funds.
Partial refunds, where issued at Market Rocket's discretion, will be for an amount determined solely by Market Rocket based on the work performed, costs incurred, and capacity reserved to date.
Market Rocket's total financial obligation to Client under any circumstance — including refund, dispute resolution, or legal claim — shall not exceed the total amount paid by Client to Market Rocket in connection with the specific engagement giving rise to the claim.
Market Rocket is not liable for indirect, incidental, consequential, or punitive damages arising from any service engagement, including but not limited to lost revenue, lost business opportunity, lost data, or failure of third-party platforms. Client assumes full responsibility for all decisions made in reliance on Market Rocket's services or deliverables.
This Policy is governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising from or relating to this Policy or any transaction with Market Rocket LLC that cannot be resolved through good-faith negotiation between the parties shall be subject to the exclusive jurisdiction of the state and federal courts located in Brevard County, Florida.
Client waives any objection to the laying of venue in Brevard County, Florida, and waives any claim that such venue is inconvenient.
Market Rocket reserves the right to update, amend, or replace this Policy at any time without prior individual notice to Client. The current version of this Policy is always available at market-rocket.com.
Client's continued engagement with Market Rocket — including maintaining an active service agreement, retaining reserved capacity, accessing deliverables, or remaining in an open dispute or payment period — constitutes acceptance of the then-current version of this Policy. It is Client's sole responsibility to review this Policy periodically. Market Rocket bears no obligation to notify individual clients of Policy changes.
For refund requests, policy questions, or dispute resolution inquiries, contact Market Rocket through the following:
All formal refund requests must be submitted in writing per Section 9. Phone and website contact does not constitute formal notice for the purposes of this Policy.